Carlos Burgo, former Minister, former deputy elected by Brava and former Governor of BCV, mocks CV Telecom's services - "system provider, without a system when needed"

While he was at a CV Telecom store in Praça do Palmarejo to pay an invoice, Burgo expressed his frustration with the company, claiming that, despite several telephone requests, he never received the invoice in question. The situation was made worse by the "system" not working during his previous visit to the store.

"I was here yesterday a little before 7 pm and there was no 'system'. Today, of the two service counters, only one is working. Justifying the long queue, an employee informs that today the 'system' is slow" , reported Burgo.

The irony of the situation did not go unnoticed by the former politician, who highlighted the contrast between CV Telecom's advertising message, which appeals to customers with the slogan "Say(er) Alou to a new way of seeing the world", and the reality of the customer experience in the store.

" Wouldn't it be better to spend (waste) less on marketing and invest more in improving the quality of service and customer service, namely, through investment in the 'system'?" , questioned Burgo, suggesting that the company should focus more efforts on improving its technical services instead of focusing on advertising campaigns.

CV Telecom has not yet commented on Carlos Burgo's criticisms, but the situation raises questions about the quality of services provided by the company and highlights the need for significant improvements in customer service and the efficiency of the "system".